Delivery & returns
From our bench to your door.
Everything we make leaves Singapore by courier with tracking. Here is how long it takes and what happens if something is not right.
Delivery
- Singapore standard: S$4.90, 2–4 working days after dispatch. Free on orders over S$60.00.
- Singapore express: S$12.00, 1–2 working days after dispatch.
- Malaysia: calculated at checkout by weight, usually 4–7 working days.
- Dispatch: orders are packed within 2 working days (Monday to Friday, excluding public holidays).
- Tracking: emailed when the parcel leaves us. If it has not arrived within 5 working days of the estimated date, write to us and we will chase it.
Returns
- Unopened bottles can be returned within 14 days of delivery for a refund, less the original delivery cost.
- Start a return by emailing sales@lovelure.com with your order number. We will confirm the return address and whether a courier collection is possible.
- Personalised wedding favours are made to order and cannot be returned unless faulty.
- Refunds are issued to the original payment method within 5 working days of the return arriving.
Damaged or incorrect
If a bottle arrives broken or you receive the wrong scent, send a photo within 48 hours of delivery and we will replace it or refund it — no need to post anything back.
Questions
Email sales@lovelure.com or WhatsApp +65 8045 4248. We answer within one working day.
Last updated October 2026